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Warranty - Commercial Furniture USA (W3) Products

W3 - Commercial Patio Furniture Factory Warranty

To the Original Purchaser with Proof of Purchase

 

 

FRAME

5-year limited warranty on all aluminum frames against defects in material and workmanship from the original date of purchase.  If your frame fails structurally during normal use the factory will repair or replace the frame with the same product at no charge.  If the product or frame finish has been discontinued, a similar item will be used.  This includes labor during the first 12 months.

NOTE: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage.  The factory recommends a quarterly inspection of the glides to insure maximum longevity of your frames and finish.  Glides can be purchased from Contract Furnishings International.  Failure to maintain glides will void the warranty.

 

WICKER FRAMES

1-year limited warranty against defects in material and workmanship.  Glass table tops that come standard with wicker tables are not covered in this warranty.

 

MARINE GRADE POLYMER (MGP)

5-year limited warranty on Marine Grade Polymer (MGP) furniture frames and tabletops against material defects, discoloration or cracking and are warranted for one (1) year against workmanship and structural failure.

 

 

POWDER COATED FRAME FINISHES

5-year limited warranty on the powder coated frame finish on furniture and table bases from the date of original purchase - if the finish peels, cracks or blisters due to manufacturing defect.  Cast aluminum tabletops are warranted against cracking, peeling, or blistering for a period of one (1) year.  Not covered is damage caused by the use of abrasive cleaners, bleach or other harmful chemicals.  Natural fading and wear and tear from normal usage is expected and is not covered in this warranty.

 

VINYL STRAPS

The factory warrants vinyl straps against breakage and rivet failure for three (3) years.  Not covered is damage resulting from suntan lotions, bleach, solvents, strong chemicals, or the natural fading and normal wear and tear.

 

SLINGS, CUSHIONS, UMBRELLAS AND PILLOWS

Warranted for one (1) year from date of original purchase against manufacturing defects.

Fading and or stretching resulting from normal usage are not covered by this warranty.

 

TABLETOPS

Marine Grade Polymer (MGP) tabletops are warranted for five (5) years against material defects, discoloration, and cracking.  Not covered are Chapparell, Sandstone, Mayan, Fiberglass, Acrylic, or Faux Stone tabletops.

 

 

WHAT IS NOT COVERED UNDER OUR COMMERCIAL WARRANTY

  • Failures caused by fire, freight damage or acts of nature (such as, not limited to, freezing, high winds or animal defecation).
  • Damage caused by suntan oil, bleach or any other abrasive cleaners or chemical.

               See care & maintenance for appropriate cleaning.

  • Unreasonable or abusive usage, see Care & Maintenance on how to properly maintain furniture.
  • Scratched or chipped paint due to abuse (touch up paint available).
  • Normal wear and tear.
  • Mildew or fading of fabric, frame finish or vinyl straps
  • Repairs made by any party other than authorized factory personnel.
  • Furniture glides and end caps.  Glide replacement is a necessary function in maintaining the furniture. 

               Replacement glides are available for purchase.

  • Moving components (i.e.: fiberglass spring plates and glider arms).
  • Any shipping cost and labor regarding warranty claims after one (1) year.

 

RETURN GOODS AUTHORIZATION

CAREFULLY INSPECT ALL BOXES OR CARTONS BEFORE ACCEPTING OR SIGNING RECEIPTS FROM CARRIER.  COUNT THE ITEMS AND SIGN ONLY FOR THE NUMBER OF ITEMS COUNTED & ACCEPTED.  CLAIMS FOR FREIGHT DAMAGE MUST BE HANDLED BETWEEN THE CONSIGNEE & THE FREIGHT COMPANY. THE FACTORY WILL NOT ACCEPT RETURNED GOODS WITHOUT PRIOR WRITTEN AUTHORIZATION.

 

CONCEALED DAMAGE

To minimize problems we recommend that all products be unpacked within 48 hours of receipt.  After unpacking the product, if damage is found, notify the carrier’s agent immediately to inspect the merchandise.  Save all cartons & packing materials.  The agent is required to issue a “concealed damage” report.  All claims must be made with the carrier, however, Contract Furnishings International and the factory will render all possible assistance in settling claims.

Warranty - Commercial Furniture USA (W3) ProductsShop Commercial Furniture

Shop Commercial Furniture is Your Source for Factory Direct patio furniture and pool furniture; restaurant and cafe seating; tables and outdoor furnishings of all kinds. Our vinyl strap aluminum pool and patio furniture (perfect for decks and balconies too) is a collection of collection of Next Generation, Truly Commercial, Premium Quality powder coated pool furniture, with a strong focus on Safety Features. A comprehensive selection of Grosfillex brand commercial resin furniture is also available. Premium quality imported interior and exterior rattan and wicker furnishings are offered in three extensive collections of wicker styles and usage grades. Market, beach, cantilever, and concession umbrellas make up our umbrella line. Park and Playground products include picnic tables, park benches, trash cans, and more.

We listen to customers and help them select furniture and furnishings that best meet their requirements. At Shop Commercial Furniture you get the respect and customer service you deserve. Thank you for choosing Shop Commercial Furniture as your outdoor and indoor commercial furniture provider.

Click here to see the full collection of Shop Commercial Furniture products.

Notice: Prices and availability are subject to change. Color representation on digital screens may differ from actual colors, request a swatch to ensure color-match.